Managed IT Services
Managed user services
Proactive IT support that keeps your people working.
- Helpdesk
- Microsoft 365
- Endpoint security
Overview
What is included?
Empower your employees with reliable, responsive IT support. Our Managed User Services ensure your users receive prompt technical assistance, device management, software support, and proactive maintenance to minimise downtime and maximise productivity.
Services include helpdesk support, desktop and laptop management, software installation and updates, user account administration, Microsoft 365 support, endpoint security, and remote and on-site assistance.
Packages
Support packages
Compared feature by feature. All packages are quote-only: tell us the size of your environment and we'll price it.
| Feature | SilverSmall businesses | Most popularGoldGrowing businesses | PlatinumEnterprise & mission-critical |
|---|---|---|---|
| Support hours | 08:00–17:00 remote | 08:00–17:00 remote & on-site | 24/7 remote & on-site |
| Devices covered | Laptops & desktops | Laptops & desktops | Laptops, desktops & portable devices |
| Response SLA | 30 minutes | 15 minutes | 15 minutes |
| Proactive monitoring | Included | Included | Included |
| Automatic remediation | Included | Included | Included |
| Microsoft 365 user support | Included | Included | Included |
| Microsoft 365 backup | Not included | Included | Included |
| Endpoint backup | Not included | Not included | Included |
| Antivirus management | Included | Included | Included |
| Patch management | Included | Included | Included |
| Email security | Not included | Included | Included |
| Scheduled on-site visits | Not included | Fortnightly | Weekly |
| Quarterly SLA review | Included | Included | Included |
| Get a quote | Get a quote | Get a quote |
Get a free quote
Bring us the problem. We’ll own it.
Tell us what isn’t working. Our team takes it from there, and you hear back within 24 hours.